Category Archives: General

The Fixx – September 2014

 

Interesting opportunities, news and updates for Fixxbook and ServiceChannel Contractors
September 2014
 

Business Activity in the past 30 Days


                          The numbers are growing…

          • 10,013 invitations were sent by national restaurant and retail brands to new contractors on Fixxbook inviting them join their private supplier networks.
          • 405 contractors completed the client compliance requirements and were approved to receive work orders.
          • 890 existing contractor companies were invited into client PrivateNetworks.
          •  

          • 243,661 contractor company search results came up in Fixxbook

 

 

Events



See you at the PRSM Canadian Conference in Mississauga, ON

Title: PRSM Canadian Conference
Where: International Centre, Mississauga, ON
Date: October 23, 2014

More info on the Conference can be found here.


 

 

Webinars



• Ever wonder how your clients see you?

• Want to get into their heads and know how they view you as a partner?

• Or as a prospective partner?

SAVE THE DATE:
On Wednesday, October 22nd we’ll show you!

Take a sneak peek into what your clients see when they view and evaluate your business on ServiceChannel.

For Contractors only!

We’ll give you a glimpse behind the curtain of PrivateNetwork, ServiceChannel’s contractor management dashboard.

You’ll Learn:

  • How your clients are using PrivateNetwork to find their network of service providers
  • How your clients are using PrivateNetwork to manage their network of service providers
  • What our clients are looking for in a prospective partner so you can get found more and get more work!

register here

You’ll become a better, and more prosperous business partner, by seeing what your client sees.

After registering you will receive a confirmation email containing information about joining the Webinar.

Miss the August 27th Contractor Webinar?
No worries, you can watch it anytime.

You can watch the Contractor Webinar or share it with a colleague, any time here.


PRSM Webinars

PRSM offers online webinars that are relevant to your work without having the need to step out of your office. PRSM webinars are an excellent way to keep up to date with changes and learn valuable insights that can boost performance.

A full listing of PRSM’s upcoming webinars can be found here.


NACS Webinars

NACS webinars are high-content, educational web-events addressing the topics you need to make the most of your exhibit. With live expert presentations, downloadable workbooks, interactive polls and Q&A sessions, webinars are FREE for current and prospective exhibitors.

A listing of NACS’ past webinars can be found here.

 

 

ServiceChannel Features + Functions


Supplied DiversityServiceClick’s New Look & Feel

To help speed things along, you’ll soon be navigating ServiceClick with greater ease than ever before as a result of our ongoing user interface improvements. With this new interface, you’ll find the information you need from the system faster, get your updates done quicker and improve your overall workflow.

Find out more here.

 

 

Blog


Contractors, Retailers Work Together to Boost Workflow Efficiencies

At the recent PRSM Mid Year Conference and following the ServiceChannel User Group, a number of retailers met with the Contractor Advisory Board for the first time. It proved to be a highly productive session, with all parties not only getting a good sense of the issues each group faces but jointly brainstorming a number of useful ideas and product suggestions to improve workflow for everyone on ServiceChannel…Read More

Interested in Learning More About Facilities Management?

If you’d like to stay current with some of the latest trends, news and insights in the facilities sector, we invite you to check out some of our recent posts on the ServiceChannel blog. From best practices and business intelligence to case studies, supplier management and technology, we’ve got you covered. Please share any posts you find interesting and let us know what you think…Read More

 

 

Facilities Managers are Looking for Verified Diverse Suppliers


Supplied DiversityDiverse Businesses: Make sure to get your Diverse Supplier badge

Facilities managers are looking for verified diverse suppliers. This badge indicates that your business has been verified as one of the following:

          • Minority-and-Women-Owned Enterprise (M/WBE)
          • Veteran and Disabled Veteran Business Enterprise (V/DVBE)
          • Small Business Enterprises (SBE)
          • Disadvantaged Business Enterprises (DBE)
          • Lesbian, Gay, Bisexual and/or Transgender Business Enterprises (LGBTBE)

And helps FMs meet the objectives of their respective supplier diversity programs…Read More.

 

 

Industry News


Restaurant Industry: Uncommon Ground
Operators are finding ways to squeeze their brands into every nook and cranny this country has to offer, from schools and hospitals to markets, festivals, and casinos… Read More

Source: Quick Service Restaurant Magazine

 

Retail Industry: Nike manages data to provide more opportunities for strategic thinking
Facility managers struggling with tight budgets may be reluctant to add another position to their payrolls. But the FM team at Nike has found that bringing an analyst into their… Read More

Source: PRSM

 

 

 

Upgrade to Blue+



Enjoy the benefits of being a Select Contractor!

(For contractors currently servicing ServiceChannel clients)

Blue level contractors can now join the Select Contractor Program by upgrading to the Blue+ level. Blue+ contractors enjoy some of the same benefits and “power tools” previously reserved for certain Select Contractors* – high-volume companies who are transacting thousands of work orders per month on ServiceChannel.

Blue+ Contractors will be able to:

register here

                                                                     Log in to Fixxbook
                                                                  before clicking button

 

For more questions regarding the Select Contractor Program please contact scp@servicechannel.com.

 

 

ServiceChannel Contractors



Become an Integrated Contractor

Eliminate redundancy, duplicate entry and human error by connecting your internal work order management system directly to ServiceChannel…Read More.

 

 

Spread the Word



Newsletter for Commercial ContractorsShare This Newsletter

Share The Fixx Newsletter with a colleague by forwarding them this link or subscribe them below.

subscribe to The Fixx

 

the fixx by fixxbook

Forward to a Friend

 

 

 

 

The Fixx – August 2014

Interesting opportunities, news and updates for Fixxbook and ServiceChannel Contractors
August 2014
 

Business Activity in the past 30 Days


                          The numbers are growing…

          • 972 invitations were sent by national restaurant and retail brands to new contractors on Fixxbook inviting them join their private supplier networks.
          • 357 contractors completed the client compliance requirements and were approved to receive work orders.
          • 613 existing contractor companies were invited into client PrivateNetworks.
          •  

          • 221,336 contractor companies came up in Fixxbook search results.

 

 

Events



See you at the PRSM Mid-Year Conference in Columbus, Ohio

Title: PRSM Mid-Year Conference
Where: Columbus Convention Center, Columbus, OH
Date: September 9th-11th, 2014
Booth: #46

More info on the Mid-Year Conference can be found here.


 

 

Webinars



Register for our August 27 webinar on GPS – App

Proposed Topics:

  • How to best use ServiceChannel’s GPS check-in app

We will also cover:

  • How Web Integration Services can save you time and money

Speakers:

Eric Schechter, President, Fixxbook

Alex Aleshinskiy, Software Development Manager, ServiceChannel

Title: GPS – App Webinar
Who: Contractors Using ServiceChannel
Date: Wednesday, August 27, 2014
Time: 2:00 PM – 2:30 PM ET
           1:00 PM – 1:30 PM CT
           Noon – 12:30 PM MT
           11:00 AM – 11:30 AM PT

Reserve your Webinar seat now at:

register here

After registering you will receive a confirmation email containing information about joining the Webinar.

Miss the June 25 Contractor Webinar?
No worries, you can watch it anytime.

You can watch the Contractor Webinar or share it with a colleague, any time here.


PRSM Webinars

PRSM offers online webinars that are relevant to your work without having the need to step out of your office. PRSM webinars are an excellent way to keep up to date with changes and learn valuable insights that can boost performance.

A full listing of PRSM’s upcoming webinars can be found here.


NACS Webinars

NACS webinars are high-content, educational web-events addressing the topics you need to make the most of your exhibit. With live expert presentations, downloadable workbooks, interactive polls and Q&A sessions, webinars are FREE for current and prospective exhibitors.

A listing of NACS’ past webinars can be found here.

 

 

ServiceChannel Features + Functions



Supplied DiversityPN Ratings

FM’s can now rate contractors in their PrivateNetwork. These ratings are only visible to your client within their PrivateNetwork. The ratings consist of 1-5 stars and allow clients to insert a text memo along with their star rating. They are an aggregate of all of the individual user ratings.

Supplied DiversityRates Section Summary

FM’s can now see a quick summary of provider rates across regions, enabling them to identify which regions have proposed rates and which do not, so make sure that you complete your "Client Rates" section!

Supplied DiversityBlank Check

FM’s are now able to require that a blank check be provided by providers in PrivateNetwork (PN). If they set their PN to require a blank check, when providers are in "Clients->Banking->Edit Banking info" they will see the "Upload a blank check" and it will be required.

Supplied DiversityDiverse Businesses: Make sure to get your Diverse Supplier badge

Facilities managers are looking for verified diverse suppliers. This badge indicates that your business has been verified as one of the following:

          • Minority-and-Women-Owned Enterprise (M/WBE)
          • Veteran and Disabled Veteran Business Enterprise (V/DVBE)
          • Small Business Enterprises (SBE)
          • Disadvantaged Business Enterprises (DBE)
          • Lesbian, Gay, Bisexual and/or Transgender Business Enterprises (LGBTBE)

And helps FMs meet the objectives of their respective supplier diversity programs…Read More.

 

 

Industry News


Restaurant Industry: Dunkin’ Donuts Continues Minnesota Expansion
Dunkin’ Donuts inked a multiunit store development agreement with new franchisees Brian and Sharon Weidendorf to develop seven restaurants in Duluth, Minnesota, and the surrounding areas. The first restaurant is planned to open in spring 2015… Read More

Source: Quick Service Restaurant Magazine

 

Retail Industry: Bucking trend, Guitar Center plans big expansion, overhaul of store fleet
Guitar Center is the rare retailer to be betting heavily on brick-and-mortar for its future… Read More

Source: Fortune

 

 

 

Blog


Contractor Scorecard fast becoming Industry Standard

For years diligent facilities managers have relied on their relationships with their strong contractor partners to ensure they’re getting the best service and prices. However, in today’s dynamic and competitive environment, this is not enough. Facilities managers and contractors need a tool to better manage themselves and ensure that contractors are meeting and exceeding their clients’ expectations… Read More

An Inside View of the Contractor Advisory Board

The ServiceChannel Contractor Advisory Board (CAB) has now held two official meetings, with a third rapidly approaching in September. We were eager to receive feedback from the board members – specifically how they felt about the meeting and whether the meeting proved to be a valuable and worthwhile experience… Read More

 

 

Contractor Corner



How to Make the Most of a Commercial Move

Cameron Robinson, owner of NYC franchise You Move Me, writes: Moving your business can be much more complicated than you think. The more advance planning you do, the quicker, easier, and cheaper the project will be. When you want to make the most of a commercial move and work diligently with your moving company, try these tips… Read More.

Contractors: if you’d like to be a guest blogger in upcoming issues of The Fixx, please contact us at FixxbookNews@fixxbook.com for submission guidelines..

 

 

ServiceChannel Contractors



Become an Integrated Contractor

Eliminate redundancy, duplicate entry and human error by connecting your internal work order management system directly to ServiceChannel…Read More.

 

 

Spread the Word



Newsletter for Commercial ContractorsShare This Newsletter

Share The Fixx Newsletter with a colleague by forwarding them this link or subscribe them below.

subscribe to The Fixx

 

the fixx by fixxbook

Forward to a Friend

 

 

 

 

How to Make the Most of a Commercial Move

YouMoveMe

Moving your business can be much more complicated than you think. The more advance planning you do, the quicker, easier, and cheaper the project will be. When you want to make the most of a commercial move and work diligently with your moving company, try these tips:

1. Book an onsite evaluation appointment with your movers. Since there are so many parts to a commercial move, it’s crucial to assess all factors and parties involved when planning.

2. A single point of contact at the moving company will allow for seamless execution with minimal unforeseen circumstances. The movers should appoint a single move coordinator that stays in contact with you, employees, sub-contractors, and building contacts for the entirety of the project.

3. Let your moving company survey the delivery location. Many times this is overlooked due to busy schedules, yet it can make or break a complex office or retail move.

4. If possible, share blueprints or a map of the new space with your movers so they can better predict time requirements and establish if they require additional tools to safely bring in your furniture and equipment.

5. Create a communication plan with your employees. If the move is happening over a weekend or in the evening, make sure any personal belongings are boxed up and ready to go.

6. Make a detailed inventory of all items.

7. Let customers know in advance where you’re moving so they can still find you (especially if you have a retail location). Update your business listings, business cards, and stationery.

8. Make sure you’re aware of truck access restrictions and permissions for loading/unloading at Point A and Point B.

9. Number your boxes so you can account for everything once you’re in the new space.

10. Consider donating old furniture or fixtures to a local home transition charity.

Cameron Robinson owns the NYC franchise of You Move Me, the company that moves you, not just your boxes. When you need professional, insured movers that provide top-notch customer service, visit www.youmoveme.com.

The Fixx – July 2014

Interesting opportunities, news and updates for Fixxbook and ServiceChannel Contractors
July 2014
 

Business Activity in the past 30 Days


                          The numbers are growing…

          • 866 invitations were sent by national restaurant and retail brands to new contractors on Fixxbook inviting them join their private supplier networks.
          • 380 contractors completed the client compliance requirements and were approved to receive work orders.
          • 568 existing contractor companies were invited into client Private Networks.
          •  

          • 134,672 contractor companies came up in Fixxbook search results.

 

 

Webinars



Register for our August 27 webinar on GPS – App

Proposed Topics:

  • How to best use ServiceChannel’s GPS check-in app
  • Make sure your Diverse business gets more business with Supplier Diversity Services
  • How Web Integrations Services can save you time and money

Speakers:

Eric Schechter, President, Fixxbook

Igall Buzilo, Client Success Manager, ServiceChannel

Title: GPS – App Webinar
Date: Wednesday, August 27, 2014
Time: 2:00 PM – 2:30 PM ET
           1:00 PM – 1:30 PM CT
           Noon – 12:30 PM MT
           11:00 AM – 11:30 AM PT

Reserve your Webinar seat now at:

register here

After registering you will receive a confirmation email containing information about joining the Webinar.

Miss the June 25 Contractor Webinar?
No worries, you can watch it anytime.

You can watch the Contractor Webinar or share it with a colleague, any time here.


PRSM Webinars

PRSM offers online webinars that are relevant to your work without having the need to step out of your office. PRSM webinars are an excellent way to keep up to date with changes and learn valuable insights that can boost performance.

A full listing of PRSM’s upcoming webinars can be found here.


NACS Webinars

NACS webinars are high-content, educational web-events addressing the topics you need to make the most of your exhibit. With live expert presentations, downloadable workbooks, interactive polls and Q&A sessions, webinars are FREE for current and prospective exhibitors.

A listing of NACS’ past webinars can be found here.

 

 

Events



See you at the PRSM Mid-Year Conference in Columbus, Ohio

Title: PRSM Mid-Year Conference
Where: Columbus Convention Center, Columbus, OH
Date: September 9th-11th, 2014

More info on the Mid-Year Conference can be found here.

 

 

Industry News


Primark Plans US Expansion, But Will They Succeed?
Discount fashion chain Primark has made its mark in Europe by offering fast-changing fashion at rock-bottom prices. The secret of its success: placing huge orders for top-selling items like socks, tops and jeans and passing on the savings to shoppers. That is the formula it hopes will help it crack the $200 billion U.S. market next year.
Read More.

Source: The Business of Fashion

 

Moe’s Inks 120 New Franchise Deals in First Half of 2014
Moe’s Southwest Grill signed 120 new franchise deals in the first six months of 2014, a record-breaking high for the brand. Moe’s continues its aggressive expansion this year with new restaurants being developed in significant markets, such as Baltimore, Boston, Chicago, Cincinnati, Houston, Pittsburgh, and Salt Lake City.
Read More.

Source: Quick Service Restaurant Magazine

 

 

 

ServiceChannel Features + Functions



Supplied DiversityActions from Contractor Profile

You will be able to apply actions to a PN contractor from their profile, via an actions drop down. Previously you could only apply actions from the PN contractor listing

Supplied DiversityDiverse Businesses: Make sure to get your Diverse Supplier badge

Facilities managers are looking for verified diverse suppliers. This badge indicates that your business has been verified as one of the following:

          • Minority-and-Women-Owned Enterprise (M/WBE)
          • Veteran and Disabled Veteran Business Enterprise (V/DVBE)
          • Small Business Enterprises (SBE)
          • Disadvantaged Business Enterprises (DBE)
          • Lesbian, Gay, Bisexual and/or Transgender Business Enterprises (LGBTBE)

And helps FMs meet the objectives of their respective supplier diversity programs…Read More.

 

 

ServiceChannel Contractors



Become an Integrated Contractor

Eliminate redundancy, duplicate entry and human error by connecting your internal work order management system directly to ServiceChannel…Read More.

 

 

Spread the Word



Newsletter for Commercial ContractorsShare This Newsletter

Share The Fixx Newsletter with a colleague by forwarding them this link or subscribe them below.

subscribe to The Fixx

 

the fixx by fixxbook

Forward to a Friend

 

 

 

 

The Fixx – June 2014

Interesting opportunities, news and updates for Fixxbook and ServiceChannel Contractors
FB by the Numbers


In the Past 30 Days…

            • 1,221 invitations were sent by national restaurant and retail brands to new contractors on Fixxbook inviting them join their private supplier networks.

 

            • 612 contractors completed the client compliance requirements and were approved to receive work orders.

 

            • 1,422 existing contractor companies were invited into client Private Networks.

 

            • 188,502 contractor companies came up in Fixxbook search results.
ServiceChannel Features + Functions


Supplied DiversityPN Mobile

Private Network (PN) is now available as a mobile app for iOS and Android. This app allows contractors to find and manage subs:

          • Public search without login (sorted by profile score)
          • Search PN by Trade (sorted by profile score)
          • Invite contractors to PN
Filter by # of Technicians
FMs can now filter their contractor search results by the # of technicians employed by their contractor. Please make sure your profile is updated to reflect the correct number of technicians employed by your company… How to Add Techs.
Contractor Match Report
The Contractor Match Report helps FMs who are on-boarding contractors to see those who already have a profile in Fixxbook and who are knowledgable with ServiceChannel software. Your Fixxbook admin’s email address is now included in this report so please check that this content info is correct… Here’s How.
ServiceChannel Contractors


Become an Integrated Contractor

 

Eliminate redundancy, duplicate entry and human error by connecting your internal work order management system directly to ServiceChannel…Read More.

Events


Register today for our June 25 webinar on Contractor Scorecarding

 

Proposed Topics:

  • What is the Contractor Scorecard and who uses it
  • Understanding the features of the Contractor Scorecard
  • How to score well and promote your business with the Contractor Scorecard

                                        Speakers:

Eric Schechter, President, Fixxbook

Sid Shetty, President of Consulting Services, ServiceChannel

Title: ServiceChannel Contractor Webinar
Date: Wednesday, June 25, 2014

Time: 2:00 PM – 3:00 PM ET

1:00 PM – 2:00 PM CT

Noon – 1:00 PM MT

11:00 AM – Noon PT

Reserve your Webinar seat now at:

 

register here

After registering you will receive a confirmation email containing information about joining the Webinar.

Miss the April 30 Contractor Webinar?

No worries, you can watch it anytime.

You can watch the Contractor Webinar or share it with a colleague, any time here.

Spread the Word


Newsletter for Commercial ContractorsShare This Newsletter

Share The Fixx Newsletter with a colleague by forwarding them this link or subscribe them below.

subscribe to The Fixx

Industry News


In-Store vs Online: Not Quite the Battle You Might Think

Brick & Mortar is the dominant format. 78% of consumers prefer to shop in-store…Read more.

Source: ICSC: International Council of Shopping Centers

This Week’s Top Stories in Nation’s Restaurant News

Read More.

Source: Nation’s Restaurant News

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How Did We Improve Our Registration?

At ServiceChannel, one of our goals is not only to have a robust software solution that works for many types of users, but to create a solid software with multiple functions and features – and also be user friendly. It’s a daunting task to create the functions that our industry requires. A lot of what we develop is obtained from talking to contractors as well as retail, restaurant, convenience, and hospitality entities.


In this day and age, we need our software to be secure as well. We have protocols that need to be adhered to, there’s SSAE 16 (Statement on Standards for Attestation Engagements), the audit that companies go through providing software as a service. SSAE 16 is a stable release that meets all security requirements. Trying to do all that while offering a product that is user friendly is the top priority for us. We’re continuously monitoring our users’ experience and seeking feedback in our effort to continue improving. Read more.

Fixxbook’s 2013 Global Initiative

A few of our international clients, and some of our U.S. based clients who were doing business globally, have come to us over the last couple years and said, “We love your software. We love how it’s working in U.S. and Canada. We want to put it in our stores in Europe.” That’s what initially drove us to become an international company. It is because of these clients that our software is now in 24 countries. In some countries we had to convert the dashboard and the interface into the local language. It’s been challenging, but it’s up and running in 24 countries. Read more.

Facility Managers Can Now Search for Contractors by Profile Score!

A few months ago, Fixxbook released “Profile Scores” for all Contractor profiles on Fixxbook. This score appearing in a tiny green box calculates the completion of every profile. This score is used by Facility Managers searching for contractors on Fixxbook as a kind of measuring stick to see how engaged a contractor is with the platform. Read more.

Fixxbook Releases ‘My Agreements’ Alerts

We here at Fixxbook are proud to announce our newest addition to the Fixxbook user’s tool-belt. Our new Agreement Management tool brings a new level of organization to Fixxbook. “My Agreements” will allow Facilities Managers and Contractors to stay on top of all of their contracts, agreements and terms & conditions using automated alerts. Be sure to set up your alerts today to ensure that these important documents never lapse, keeping your Fixxbook experience going smoothly. Read more.